Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.

FREE INITIAL CONSULTATION
You may be offered a free 30-minute initial consultation. No therapy will be provided during the consultation.

The purpose of this initial consultation is to meet and discuss your personal situation and decide if RTT is the right fit for you. During these calls, we will determine which program is recommended to deal with your presenting issues.

BOOKING & PAYMENT
Casey Dickman currently offers only online RTT therapy sessions via Zoom. All payments are processed via Square. Clients are required to have a card on file to book appointments and authorise it to be used for any future payments.

By signing this contract, you are agreeing to recognise that your elected program has a no cancellation policy and is non-refundable. You understand that all deposits are also non-refundable and where a payment plan is in place, you are under contract to finish the entire payment plan even if you decide to not complete the program.

Where you have elected to pay via a payment plan, you agree to have funds available at least 48 hours before the scheduled charge date / appointment time. Failure to do so will result in a $30 AUD charge per day of failed payments. 

By signing this contract, you give Casey Dickman authorisation to release the funds from your card on file per payment deadlines listed above.

You understand that your information will be saved to your client file for future transactions within the RTT Program. 

All appointment bookings, reminders and notifications will be sent via text and / or email, automatically generated by Square online booking.

RESCHEDULING
If you need to re-schedule an appointment, please notify Casey Dickman at least 48 hours prior to your scheduled appointment time. Notification must be made via Square online booking, email, text message or phone call.

Please note, for best results it is important you adhere to the program timing as close as possible. Rescheduling an appointment is considered a last resort.

By signing this agreement, you are agreeing to honour your scheduled appointment time/s and if a reschedule is necessary, you will endeavour to have your appointment rebooked within a 1 week timeframe. 

PROGRAM / SESSION FEES
All professional fees will be disclosed to you prior to booking. Casey Dickman's professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

PAYMENT METHOD
All payments are processed online via the Square payment system. Casey Dickman will only release each session payment 48 hours prior to the agreed session time. Payment will be debited via your authorised card linked to the Square booking system. You can change the card at any time by notifying Casey Dickman or update it yourself via your Square booking profile. 

CONTACT BETWEEN SESSIONS
Any contact between sessions will be by telephone, email or private message during office hours only (10am - 6.30pm, Monday - Friday). Any messages received outside these hours will be responded to on the next business day.

MEDICAL OR PSYCHOLOGICAL CONDITIONS
Casey Dickman may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update Casey Dickman of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.

Please note that Casey Dickman will be unable to offer any professional services if you suffer from epilepsy or any form of psychosis.

AGE RESTRICTIONS
You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.

ATTENDING YOUR SESSIONS
Please ensure you are on time for your session. If you are running late, please let Casey Dickman know as soon as possible. 


NO-SHOW POLICY
If you are more than 20 minutes late to your appointment, your session will be marked as a no-show and will be charged at 100% of your session fee. This means the session has become null and void and is no longer able to be rescheduled. This will reduce the total number of sessions within your program. 

HYPNOTHERAPY RECORDINGS
Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

OUTCOME OF SESSIONS
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, Casey Dickman will always endeavour to use her best efforts and skills to work towards your goals and intended outcomes.

STANDARDS OF BEHAVIOUR
During the course of any therapy sessions, Casey Dickman will treat you with respect and not abuse the trust you place in her. Casey will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including Casey, or any property belonging to Casey or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, Casey Dickman will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

CONFIDENTIALITY
All contact, including sessions, telephone conversations, private messages and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

1. Where you give permission for confidentiality to be broken

2. Where I am compelled by a court of law

3. Where the information is of a nature that confidentiality cannot be maintained, for example:

• The possibility of harm to yourself or others exists

• In cases of fraud or crime

• When minors (under 18 years old) are involved

4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

LIABILITY & INDEMNITY
Under no circumstances will Casey Dickman be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Casey Dickman. In addition, you agree to defend, indemnify, and hold Casey Dickman harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

GOVERNING LAW
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of Australia. You agree to submit to the exclusive jurisdiction of the Australian courts to settle any dispute which may arise out of or in connection with these terms and conditions.

TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.

DATA PROTECTION
For my services, your personal data is collected, processed, used and stored in accordance with the following privacy policy: https://www.healwithcasey.com/privacy-policy

By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

CONCERNS & COMPLAINTS
If you have a concern or complaint regarding your therapy, please discuss this with Casey Dickman in the first instance and she will endeavour to resolve the issue.

STATEMENTS OF UNDERSTANDING
By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:

I confirm that I have been advised by Casey Dickman of the scope of the therapies that she provides and give my full consent to receiving therapy sessions from Casey Dickman.

I understand that results may vary from person to person and the agreement by Casey Dickman to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.

I understand that hypnotherapy or any other therapy or information provided by Casey Dickman either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.

I declare that, if advised by Casey Dickman prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Casey Dickman prior to the next therapy session.

I have been advised that I am free to terminate any or all sessions at any time.

I understand that by signing this form, I give Casey Dickman authorisation to release the agreed session funds from my card on file via Square. I understand that these funds will be released according to the session payment deadlines listed above. 

I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to MP3 recordings and/or carrying out other therapeutic tasks as appropriate.

I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions.

CONFIDENTIALITY
By signing this form, I consent that Casey Dickman may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.

I also understand that, at any time, Casey Dickman may discuss aspects of my case with other colleagues, potential clients or audiences for educational purposes, whilist keeping my full name and identity completely confidential and anonymous always. I understand that if I have any questions or queries surrounding this, I will raise them with Casey before signing this form.